Wednesday 14 December 2022

Windows 10 devices not enrolling in Intune

This is just a quick post to describe a customer issue I encountered this week. Customer had previously configured Azure AD Connect and all devices were hybrid joined. They had just implemented a GPO to enrol the devices into Intune

Administrative Templates > Windows Components > MDM > Enable automatic MDM enrollment using default Azure AD credentials

However no devices were enrolled.

I looked a the event viewer on one of the devices and this told me where the problem was. In the DeviceManagement-Enterprise-Diagnostics-Provider log I saw this error

Auto MDM Enroll: Device Credential (0x0), Failed (Unknown Win32 Error code: 0x8018002b)

I figured that this was nothing to do with credentials but was caused by the user not being assigned a license. I was half right. The user had been assigned a license but it was a standalone Intune license. This is not enough for automatic Intune enrollment, that also requires an Azure AD Premium P1 license. I explained that it was still possible to enrol each device manually, but advised that wasn't a sustainable approach. 

Customer cancelled the Intune licenses and EM+S E3 licenses were provisioned. Problem solved and devices are now being automatically enrolled.

Moral of the story: Standalone Intune licenses are not recommended. You "may" get away with them if you are just managing mobile devices (Android & iOS), but not when you are managing Windows. EM+S or M365 is recommended.

Until next time....




No comments:

Post a Comment