Saturday, 13 June 2015

Alerts and Notifications in Microsoft Intune

EMS Landing page

Alerts and notifications are important features of Microsoft Intune. You can see at a glance if there are issues in your environment (alerts) and you can be informed of alerts without even looking at the console (notifications). 

Alerts


See the Alerts Overview (Alerts > Overview) which contains a summary of alert types. There are a number of alerts in my Intune test lab at the moment.


You can view by date, category or severity.


Click All Alerts to see the current alerts. Highlight an alert to see the details. I see that I have a problem with one of my policies being applied to devices. The description tells me what I need to know. There seems to be an error connecting to my Exchange server and this has an obvious effect on my conditional access policies. I know that currently there is a problem with my Intune Connector so I better fix that when I get a chance.

This particular alert (policy deployment delayed) could possibly be caused by an Intune issue. Click "View troubleshooting information".



This brings us to the Microsoft Intune Service Dashboard and we can quickly see if there are any service issues at this time. All looks good for now.

What is an alert type?

An Alert Type is a predefined rule that monitors and responds to "a specific system or software state". Microsoft Intune comes with a set of default alert types that you can customize. An alert displays when the requirements of the alert type are met. Multiple alerts can be generated from a single alert type.

Click "Configure Alert Type Settings" on the Overview page.



This brings us to Administration > Alerts and Notifications > Alert Types. There are 185 preconfigured Alert Types. See the different Categories and Severity settings. Some are enabled by default. (Note that you cannot configure your own Alert Type).


There are a number of Mobile Device Management and Policy Alert Types for example.


Right click any of the types to enable/disable or to configure.


You can change the severity of the type.


Some Alert Types allow you to configure a Display Threshold (percentage).


Others have additional specific settings.


You can close an alert at any time from the right click menu.

Click Alerts > All Alerts > Notices


Important Intune Service announcements are displayed here.

Notifications

First let's add a recipient for the notification. Navigate to Administration > Alerts and Notifications > Recipients. Click to Add the recipient


Enter the recipient email address.


The recipient has been created.

Navigate to Administration > Alerts and Notifications > Notification Rules



These are the default rules. Highlight a rule and choose "Select Recipient"


Choose the required recipient. Pat will now be notified by email for all alerts. To prevent alert notification emails from being classified as junk email, it may be required to add Microsoft Intune (Windows.Intune@Microsoft.com) to the list of safe or trusted senders in your email environment.

See that you can create your own custom notification rule. Click "Create New Rule".



Choose your required categories and severity level.


Choose the device groups you want.


Choose your recipient and save the rule.

I hope that this information is useful. This is a very important Intune feature for me.



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