I'm working on an iOS management solution for a customer this week involving the integration of Apple Business Manager and Intune. I also integrated Apple VPP with Intune for the deployment of volume purchased apps. Everything was working well until I noticed that some apps were failing. Microsoft Teams and Microsoft OneDrive has reported as Failed (big red icon) in the Intune console, with this error:
"An app update is available. Available apps can be updated using Company Portal and required apps will auto-update on device sync. (0x87D13B9F)".
This wasn't quite right. The apps had installed, but Intune was telling me that there was a new version available. I didn't like the red "failed" icon so I wanted to fix it.
In Apple Business Manager I had a look at Teams and could see that a new version had just been published.
I had configured the VPP token in Intune to automatically update apps, so why did it fail? You can find the answer in the Microsoft docs.
"By default, Intune syncs with the Apple Business Manager service twice a day".
Therefore the latest version of the app wasn't yet available in Intune. I could just have waited for the automatic sync and this would have just resolved itself.
The new version was automatically installed and reported successful.
This Microsoft doc has further information.
"When updating a VPP app, it can take up to 24 hours for the device to receive the updated VPP app".
This is more an annoyance than an error, especially when you are doing customer demonstrations, but it is easily solved.
I hope this helps. Until next time.....
