I'm working on an iOS management solution for a customer this week involving the integration of Apple Business Manager and Intune. I also integrated Apple VPP with Intune for the deployment of volume purchased apps. Everything was working well until I noticed that some apps were failing. Microsoft Teams and Microsoft OneDrive has reported as Failed (big red icon) in the Intune console, with this error:
"An app update is available. Available apps can be updated using Company Portal and required apps will auto-update on device sync. (0x87D13B9F)".
This wasn't quite right. The apps had installed, but Intune was telling me that there was a new version available. I didn't like the red "failed" icon so I wanted to fix it.
In Apple Business Manager I had a look at Teams and could see that a new version had just been published.
I had configured the VPP token in Intune to automatically update apps, so why did it fail? You can find the answer in the Microsoft docs.
"By default, Intune syncs with the Apple Business Manager service twice a day".
Therefore the latest version of the app wasn't yet available in Intune. I could just have waited for the automatic sync and this would have just resolved itself.
The new version was automatically installed and reported successful.
This Microsoft doc has further information.
"When updating a VPP app, it can take up to 24 hours for the device to receive the updated VPP app".
This is more an annoyance than an error, especially when you are doing customer demonstrations, but it is easily solved.
I hope this helps. Until next time.....
Hi Gerry, Thank you for the post. Even my organization is also facing same issue and Hope the Application deployment report will update in next 24 hours.
ReplyDeleteHi Gerry, I wish it was that simple. We are facing this issue since last 1.5 years and have cases opened with MS and Apple. they acknowledged that this is an issue and will be fixed in upcoming ios versions. I have tried and researched almost everypage that appeared on google search with this error.
ReplyDeleteSo we're having an issue where required VPP apps have an update available but the app 'grays out' and says "waiting". You either need to enable data over 200mb, or connect to wifi before you are able to use the app again.
ReplyDeleteIs there any way to prevent apps from updating on cellular data? It seems like a really weird oversight to hold the apps in limbo until they are updated. It seems to only be effecting the required apps (or at least Outlook and Teams anyway) and they update nearly every single day.
Any thoughts on this would be appreciated, because I am out of ideas.
Has anyone found a workaround/resolution for this issue? This is a major complaint from our end users and I have been unsuccessful in finding a workaround.
ReplyDeleteIt seems like this only happens when enrolling the Apple devices without "User's affinity .
ReplyDeleteSame issue here on supervised iOS enrolled with "User's affinity". Outlook and Teams appear in grey with "waiting" state and users need to click and approve download using cellular plan. All apps updates > 200Mb are affected and it is because download is made from cellular plan. The only fix available at time is to manually choose the iOS setting to "always allow" the download of apps. Unfortunately there is no Intune setting to massively control it. users have to go to "Settings" > "App Store" > "App Downloads" > choose "Always Allow".
ReplyDeleteGood luck.