The fix was to reset the Cortana app but I couldn't do this programatically in the task sequence.
- the issue only occurred during in place task sequences (1709 -> 1809). It did not happen for bare metal builds.
- it only happened with existing profiles on a machine. New profiles were fine.
- the 1809 wim had the latest SSU and CU.
At first I thought it
couldn’t be a group policy problem as it only affected in place upgrades. However then I noticed that it only happened with existing
profiles and that made more sense. I tested with an OU blocked for inheritance and the issue didn't occur so I waded through all the customer GPOs.
The issue was solved by reverting these two settings that the customer had disabled:
Computer Configuration\Administrative Templates\Windows Components\Search\Allow Cortana
I hope this helps someone else who encounters the same issue. Until next time....
Computer
Configuration\Administrative Templates\Control Panel\Regional and Language
Options\Allow users to enable online speech recognition services
Computer Configuration\Administrative Templates\Windows Components\Search\Allow Cortana
I hope this helps someone else who encounters the same issue. Until next time....